Role Overview: Collection Specialist
You will be responsible for assisting customers with repayment guidance, explaining loan terms, and resolving queries in a professional and empathetic manner.
Key Responsibilities
• Communicate loan details such as due dates, repayment amounts, interest/charges, etc.
• Guide customers on available payment modes and how to make payments.
• Resolve customer queries related to loan disbursal and repayments.
• Maintain clear, polite, and effective communication during calls.
Required Skills & Qualifications
• Any full-time Undergraduate Degree
• Prior calling experience is an added advantage
• Strong verbal and written communication skills
• Ability to handle customer interactions with patience and clarity
• Must be proficient in English and Hindi
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