Job Description

Guest Interaction and Seating:

• Welcoming Guests: Greeting guests warmly as they enter the restaurant and creating a positive first impression.
• Managing Reservations: Checking in guests with reservations, confirming details, and ensuring efficient seating.
• Seating Guests: Escorting guests to their tables and providing menus.
• Waitlist Management: Handling waitlists during busy periods and providing accurate wait time estimations.
• Providing Information: Answering guest questions about the menu, specials, or other restaurant information.
• Coordination with Staff: Communicating with waitstaff about table availability and seating arrangements.
• Assisting with Side Work: Helping with tasks like setting tables, clearing dirty dishes, or restocking supplies as needed.
• Maintaining Cleanliness: Ensuring the reception area and waiting areas are clean and well-maintained.
• Taking Orders: Accurately record customer orders, whether through phone, in-person, or online, ensuring all details are correct.
• Cash Handling: Handle money transactions accurately and efficiently, operating the point-of-sale system.

Additional Skills and Qualities:

• Excellent Communication Skills: Strong verbal and written communication to interact with guests and staff effectively.
• Customer Service Skills: Providing a positive and helpful experience for guests.
• Organizational Skills: Managing reservations, seating charts, and waitlists efficiently.
• Problem-Solving Skills: Handling guest complaints or issues professionally.
• Ability to Multi-task: Managing multiple tasks simultaneously during busy periods.
• Ability to work in a fast-paced environment and multitask.
• Knowledge of the restaurant menu and ordering processes.
• Familiarity with food safety and sanitation regulations.
• Basic computer skills for operating POS systems.
• Teamwork and the ability to work with other staff members.

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