Job Description

Hi,

I hope you're doing well,

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Lead AWS Backend Developer .

Job Title: Lead AWS Backend Developer

Location: NYC, NY or Dallas, TX( Attend the office 3 days/week)

Duration: Long-term

Please Note: This position requires very strong Node.js backend development skills with experience in AWS services such as Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.

Candidates without Amazon Connect or Contact Center application experience, but who have strong backend Node.js development skills and are available for an onsite coding test in Dallas, TX, or NYC, NY, are also good to consider

Role Summary:

As a Technical Lead, Amazon Connect Developer, or Amazon Developer, you will lead the design, development, and optimization of cloud-based contactcenter solutions using Amazon Connect and its ecosystem. You'll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure.

Key Responsibilities:

Architecture & Design

• Own the technical roadmap for Amazon Connect implementations.
• Design scalable, secure, and resilient contact center solutions.
• Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.
• Lead a scrum team of junior and senior developers

Development & Integration

• Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
• Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.
• Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
• Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.
• Willing to train a strong technical lead on Amazon Connect

Operations & Support

• Provide production support and participate in on-call rotations.
• Conduct root-cause analysis, post-mortems, and incident response.
• Establish observability with SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams.
• Collaborate with network/security teams to ensure QoS, IAM, and compliance.
• Deliver self-service reporting tools for operational leaders.

Required Skills & Qualifications:

• Experience:
  • 10+ years in telephony/contact center or strong AWS backend development.
  • 3+ years of hands-on experience with Amazon Connect is preferable.
  • 3+ years of hands-on AWS backend development
  • 2+ years with Salesforce Service Cloud Voice (preferred).
• Technical Expertise:
  • Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
  • Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
  • Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
  • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
• Tools & Frameworks:
  • Terraform, CloudFormation, Git, CI/CD pipelines.
  • GenAI tools: Amazon Bedrock, OpenAI, LangChain.
  • CRM integrations: Salesforce, ServiceNow.
• Soft Skills:
  • Strong communication and stakeholder engagement.
  • Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications:

• AWS Certified Solutions Architect or Developer.
• Salesforce certifications (Service Cloud, Omni-Channel).

Thanks,

Samuel Brown (Salman Khan)

Momento USA | Exceeding Customer Expectations

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031

Interstate Business Park

Tel : Direct: 856-452-8436/856-456-1805 Extn 1020

Email: sam@momentousa.com Web:

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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