Job Description

Position Summary:

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families? If so, Right at Home has the opportunity for you!

We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!

We offer paid training and development opportunities, and a competitive salary with quarterly and annual bonus potential.

The Scheduling Care Coordinator is responsible for creating extraordinary client and family experiences and ultimately manages “best in home care” care plans. As a Scheduling Care Coordinator, you play a crucial role in facilitating the efficient and effective delivery of services to clients. You will work closely with providers, clients, and their families.

Key Responsibilities:

Scheduling:

• Your primary responsibility is to coordinate and schedule appointments, services, and resources to ensure a seamless and coordinated home care experience.
• Receive and manage incoming appointment requests from clients and their families
• Use Clear Care to coordinate and assign shifts based on availability, urgency, and client preferences.
• Efficiently manage appointment calendars, ensuring optimal utilization of resources and minimizing gaps in schedules in a fast paced environment.

Care Coordination :

• Develops and maintains the client care plan, client and caregiver scheduling, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
• Collaborate with caregivers, and support staff to develop comprehensive care plans for clients. Serves as a mentor to caregivers and supports their care delivery.
• Coordinate services, treatments, and referrals based on the prescribed care plans, ensuring continuity of care. Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided.
• Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.

Communication and Documentation:

• Maintain accurate and up-to-date records of client information, shifts, and care plans in Clear Care or on paper
• Facilitate communication between caregivers, clients,, and their families to ensure everyone is informed about shift details and care instructions.
• Answer inquiries and provide information about home care services, appointment availability, and general home care procedures.
• Assists with recruiting, interviewing and orientations/onboarding as assigned.

Problem Solving:

• Address scheduling conflicts, cancellations, and rescheduling requests promptly and efficiently.
• Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
• Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

Training and Support:

• Provide guidance and training to new employees or team members on scheduling protocols and best practices.
• Assist colleagues in handling complex scheduling scenarios and resolving issues.

Requirements:

• High school diploma or equivalent, Associates or Bachelors degree preferred.
• Previous experience in home care administration, appointment scheduling, or care coordination is preferred.
• Familiarity with home care terminology and procedures.
• Proficiency in using Google Workspace applications.
• Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively.
• Strong communication and interpersonal skills to interact with clients, caregivers, and support staff.
• Attention to detail and accuracy in managing client records and scheduling information.
• Empathy and compassion in dealing with clients and their families during challenging times.
• Ability to work independently and as part of a team in a fast-paced home care environment.

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